FAQs

My item was damaged upon delivery. What do I do?

If your item has arrived damaged or incorrect, please contact us within 48 hours of the item's arrival for a resolution.

How can I edit my order after placing it?

Since orders usually ship within 48 hours, orders changes are not guaranteed and are needed ASAP after placing your order. Contact us here.

When will my order ship?

It takes 48 hours to ship out, Orders placed before 1pm GTM+8 will be shipped the same day, after 1pm GTM+8 your order will ship the next business day.

How long does shipping take?

You can view our Shipping policy here

Do you ship internationally?

We sure do! You can view our Shipping policy here.

My order says delivered, but it hasn't. What do I do?

This happens from time to time as the carrier may have prematurely marked the package "delivered" before its arrival or delivered to the wrong location. We recommend checking with your neighbors and the local postal office first. If it's not found within 3 days after marked "delivered", please contact us here.

Why hasn't my tracking link been updated?

Sometimes tracking links don't update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on it’s way to you and should update soon! If you do not see updates for more than 72 hours, please contact us here.

Where does Caseative ship from?

Orders are shipped from our facility in Shenzhen City, Guangdong, China.

What is the returns & exchange policy?

You can view our refund policy here.

How soon will I get my refund or exchange?

Refunds and exchanges will take 5-7 business days to be processed after the item(s) have been received. You'll receive a confirmation email once the process is completed.