Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at firstname.lastname@example.org.
Package not received
All the orders have track information, if you could not get your package in promised time, please contact us and we will contact your local post office to check what is going on, most of time your order delivered failed because of the wrong address or post office could not touch you, we will give you the name, phone number, local track number of your local post office, please contact your local post office to get your package.
if you could not get your package in promised time and your address, phone number is correct, you can just request resend free or full refund.
We do not support refund or resend once the track information marked delivered success.
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
If one or more of the items you received are damaged, different, or not working, you can contact us and tell us your order number, name or email of the order, we will refund you and you do not need to return them.
30 Days for Return
If the items have no quality issues, and you just do not like them, you can contact us and request return them, To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You need to pay the shipping fee to turn it back, and please leave a note with order number and the name used for the order，once the package was shipped out, please tell us the tracking number
Address: 431, Xingda Building, No.597 Xinsha Road, Shatou Community, Shajing Street, Baoan District, Shenzhen, Guangdong, China
Post Code/ZIP: 518104
Name: Ding junzheng
Phone Number: +86 18823110252
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.